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A concierge is a virtual one-size-fits-all provider of personalized services. In a residential apartment building, you typically work at a desk or station near the front of the building. Pay varies somewhat by the scope of the role and quality of the property, but the Bureau of Labor Statistics indicated average annual pay of $29,310 as of May 2012.Greetings
A basic function of the concierge is to provide a friendly "Hello" and "See you later" to residents and guests when they enter or exit. Getting to know the names of residents is especially important to providing quality personalized service. Additionally, concierges often greet guests of residents and may have to get resident approval before sending up an unknown guest or visitor. You also typically take personal messages for residents and deliver them when you see them or as designated.Arrange Services
The concierge is essentially a personal assistant to the building's residents. This doesn't necessarily mean you are at their beck and call to fetch food or dry cleaning. A concierge may make dinner reservations, reserve entertainment tickets, hail cabs and order food for delivery. In this role, you need a good working knowledge of the local area and effective phone communication skills. You may also reserve party room or conference room spaces in the building for residents if applicable.Provide Direction
Knowledge of the local area and service providers in the community also helps in assisting residents with questions. Newer residents may ask about local restaurants, clubs or retail outlets. Concierges also commonly receive questions about where to take guests or friends for an evening out on the town. Residential concierge desks often have brochures of local area attractions and maps of the downtown area to help in pointing residents to the right spots.Other Assistance
Concierges help residents in a number of other ways to enhance the quality of their living experience. You normally take package deliveries, log them and get them to residents. Concierges may also help with move-ins and move-outs when available. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. You may also have administrative responsibilities, such as keeping records of resident vehicles, phone numbers, frequent guests, preferences and local maintenance and service providers.About the Author
Neil Kokemuller has been an active business, finance and education writer and content media website developer since 2007. He has been a college marketing professor since 2004. Kokemuller has additional professional experience in marketing, retail and small business. He holds a Master of Business Administration from Iowa State University.Photo Credits
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