Zensar Technologies Ltd..

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Zensar Technologies Ltd.

Zensar Technologies, formerly known as ICIL was acquired by the RPG group in 1989. It is a globally focused software and services company spread across eighteen countries across the world. Zensar provides end–to–end services from IT development to Business Process Outsourcing, from consulting to implementation. With more than 5000 associates and sales and operations presence across US, UK, Germany, Sweden, Finland, Middle East, South Africa, Hong Kong, Singapore, Australia, Japan, Poland and China, the Company delivers comprehensive services in mission–critical applications, enterprise applications, e–business, BPO Services.

In 1959, Hollerith Limited took over the Indian business of Powers–Samas Accounting Machines Ltd., London. On 1 October 1959, the name of the company was changed to International Computers and Tabulators Limited and the new trade mark ‘I.C.T.’ was used in relation to the company’s products. In October 1996, ICIL purchased the Software Business from ICIM. On January 14, 2000, the name of ICIL was changed to Zensar Technologies Limited. On August 16, 2001 Zensar Technologies Limited merged with Fujitsu ICIM Limited to form the new company, Zensar Technologies Limited.Fujitsu’s stake in Zensar has been purchased by RPG group in 1989.

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Zensar is the world's first enterprise–wide SEI CMM Level 5 Company and now a CMMI Level 5 Company with industry expertise that spans across Utilities, Retail and Distribution, Banking, Financial Services and Insurance, Manufacturing and Telecommunications.

Towards creating value to its customers business, Zensar has built and consolidated a comprehensive portfolio of services in IT and BPO, lending a wide range of benefits from cost arbitrage, to unmatched quality, differentiated value to a holistic strategic partnership with its customers; and further lending a significant advantage by offering models to customers that best suit their business needs traversing the context areas down to the core focus areas of the customer.

Zensar's lasting relationships with customers like Cisco, National Grid, Fujitsu, Marks and Spencer, Danaher Corporation, Electronic Arts and Logitech among others. Zensar has also forged strategic technology partnerships with global technology leaders such as IBM, Microsoft, Sun Microsystems and Oracle. These partnerships enable Zensar to leverage its core competencies, ensuring comprehensive and state–of–the–art business solutions to its customers.

The Company offers industry and business consulting with industry focused teams in Retail, Hi–Tech and Manufacturing, and in Financial Services and Insurance, bringing in best practices culled from individual and combined experiences.

Zensar's decision enabling services lend velocity to the customer's business by process and technology consulting that help corporations make better decisions

The Business Process Outsourcing and Optimisation (BPO2) service of Zensar as the name suggests involves process execution and optimisation to help businesses perform at optimum levels by making continuous improvements possible.Their IT enabling services help companies design, develop, implement and test applications whether packaged or even custom–built to enable their business processes. Zensar has a strong engagement with Oracle being their worldwide certified partner with a 750+ consultants team; and in the SAP space offering focused templatised solutions in key verticals of dairy, textile, pharma, manufacturing and IT/operations and being the largest partner in certain key segments and markets.

The company is having technology partnership with:

  • IBM
  • BEA Star
  • Zensar is also a 'Gold Partner' of the Sungard – Front Arena. Alliance in Europe
  • Sun
  • SAP
  • Microsoft
  • OnOffshoreSoft GmbH (Germany) –Their partners, OnOffshoreSoft GmbH, support the processing of IT projects from planning to fulfillment.
  • PROMATIS software GmbH (Germany) –A leading Oracle E–business consulting and implementation company.
  • Services offered by the company:

  • Consulting–IT process Consulting–Impact sourcing–Information architecture services
  • Business case development
  • Business Solution Map
  • Information needs analysis
  • Information structure and page layouts
  • Creating controlled vocabularies and metadata
  • Search engine optimization
  • Enhancing content management systems
  • Best Fit Technology Implementation–Information Storage, Access & Delivery Platform
  • Software services–Application Development–Application Support & Maintenance–Usability Engineering–Application Migration & Modernization–Embedded Software–Product Engineering–TestingPackage solutions–ORACLE –SAP–Sharepoint
  • Implementation TracksOOB Implementation
  • –DocumentationDeveloping new Content Centric applications – Capture (Imaging & Form Based), Collaboration & Workflow, Publishing, Records Management, Storage and Archival Preconfigured Solution Offerings for Pharmaceuticals Cos.
  • Regulated Document Management Framework for Banks
  • Collaboration services
  • Enterprise Content Management Services
  • ECM Consulting/Workshop/Assessment Services
  • ECM Implementation Services
  • Portal services
  • Learning Solutions
  • Business Process Management
  • BPM Consulting ServicesBPM Execution ServicesBPO services– Retail BPO Services– Customer Interaction Services
  • Zensar's Customer Interaction services have expertise in industry verticals such as telecom, insurance, banking and technology and includes service suite that includes– Finance and Accounting– Knowledge Process Outsourcing (KPO)
  • Infrastructure services– IM Consulting– Data Center Management– Remote Infrastructure Management–Hosting services– IT Help Desk Services
  • It caters to  different industries viz;

  • Retail
  • Insurance
  • Banking
  • Energy & Utilities
  • Manufacturing
  • Different divisions of the company:Consulting, Software services, Package solutions, Collaboration services, BPO services, Infrastructure services andIndustries

    Achievements/ recognition :

  • Zensar is the world's first enterprise–wide SEI CMM Level 5 Company and now a CMMI Level 5 Company.
  • Trailblazer of the Year Award from NHRD for Best HR Practices for 2006.
  • Zensar has also been recognized for its unique HR practices by the Madhya Pradesh government.
  • Zensar won the Corporate Governance Business for Social Responsibility Award for 2006, which was presented by Bombay Stock Exchange in association with Times Now.
  • CNBC–TV 18 has honored Zensar with The Exporter of the Year Award for 2007 for wealth creation in India's international trade community.
  • Zensar has been awarded the 'Special Jury Commendation' Award by the President of India, Dr. A.P.J Abdul Kalam for the outstanding commitment and contribution to Nation Building through CSR efforts.
  • Zensar has been recognized as an organization that has reacted well to changing demands and markets via their career development strategies and has implemented change management initiatives at its best.
  • Zensar Technologies was recognized by the International Association of Outsourcing Professionals (IAOP) as one of The Global Outsourcing 100 in 2008 in a special advertising feature in the April 3, 2008 issue of FORTUNE® magazine.
  • Zensar has been recognised by the BBB and has received the BBB online reliability seal. Zensar is now part of core group of businesses that support ethical business practices and integrity in the market place.
  • Named in Global Services 100 list.
  • ISO 9001:2008: Basic system for defining our QMS and to assess QMS effectiveness
  • SEI CMM/CMMI: Best practices for software engineering and continuous process improvement
  • Total Quality Management (TQM): Used to bring about overall improvement and business excellence
  • Six sigma: Used as a tool for systematic analysis and process improvement
  • Zensar wins Oracle UK Partner Award for Emerging Business Application
  • 2010 –Zensar Technologies, the leading global IT and BPO services provider announced the completion of a major systems integration project with Priceline.Com.–Zensar Technologies is now a Platinum Partner in the Oracle–Zensar expands Global presence with launch of Shanghal Development Centre in China–Zensar acquires Akibia Inc.–Zensar rated among Top 100 Global Outsourcing Companies by International Association of Outsourcing Professionals–Recipient of the Green CSR award from the Green Energy Foundation in association with UNESCO (2010)–Asia Responsible Entrepreneurship Award 2010 in recognition of employee–friendly initiatives
  • 2011–Zensar's Enterprise Application Practice bags multi–million dollar deals in key Geographies–Zensar Akibla launch Global IM Services–Cisco Awards Zensar Technologies Ltd Service Excellence Award–Zensar announces an agreement with Google to provide Google Apps solutions to the large retail and manufacturing customers–Zensar rated among Top 100 Global Outsourcing Companies by International Association of Outsourcing Professionals–Winner of CNBC’s International Trade Award in appreciation of the company’s outstanding contribution to Indian trade–Good Corporate Citizen Award 2011 by the Bombay Chamber of Commerce and Industry–The `Golden Peacock Award for Corporate Social Responsibility’ (2011)
  • 2012 –Zensar enters Top 10 Best IT employers Ranking.–Zensar won the Porter Prize for the Best Strategic Management practices in the Information, Media and Telecom Industry.–Zensar ranked among top 13 software companies in India by NASSCOM (2012)–Asia Pacific HRM Congress Award 2012–National Award in IT Excellence and Excellence in Global HR Strategy at the World HRD Congress 2012"

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